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Exam Overview
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Slack Certified Consultant Exam
Slack Certified Consultant Exam
Our secure online exam lets you prove your skills, enhance your resume, and optimize your Slack consultant aptitude
View this registration guide for step-by-step instructions on how to register, schedule or modify your exam appointment.
We are excited you are interested in becoming a Slack Certified Consultant!
The Slack Certified Consultant exam is designed for individuals who have experience managing software implementation projects for clients. Earning this credential will prove that you are able to design a Slack experience, plus enable and implement Slack Enterprise Grid.
By getting certified, you’ll be able to show the world that you play an integral part in helping clients succeed in their Slack launch and that you have knowledge of Slack’s features and how to use them to build a simpler, more pleasant and more productive experience for your clients.
Preparing for the Slack Certified Consultant exam
To be a Slack Certified Consultant, you must demonstrate the knowledge and skills necessary to implement Slack. We recommend that you have at least twelve months of real-world experience as a Slack Consultant on Slack Enterprise Grid plans.
This program is designed to build skills and verify proficiency for Slack Consultants. We recommend that you already have a moderate level of familiarity with:
- Implementation Consultant
- Services Consultant
- Engagement Manager
- Enablement Consultant
- Services Specialist
- Project Manager
- Business Consultants and Analysts
- Management Consultant
- Experience Architect
- Change Management Consultant
- Experience Consultant
- System Implementation (SI) Partner
- Learning Consultant
Upon obtaining your consultant credential, you will be able to confidently consult with clients and provide customization solutions to improve their client collaboration, productivity, engagement, and agility. The Slack Certified Consultant will be able to meet client business requirements that are sustainable, scalable, and contribute to long-term client success. Specifically, as a Slack Certified Consultant, you are expected to be proficient in the following areas:
- Understand business requirements and pain points
- Translate requirements into tailored solution on Slack
- Support and manage the launch (for example: developing and recommending a migration plan, governance)
- Provide post-launch support (for example: developing and recommending an enablement and learning plan for end users)
About the exam
Our online proctored certification exams provide candidates with the opportunity to demonstrate their knowledge and expertise as a Slack consultant.
Exam format: Up to 60 multiple choice/multiple-select questions
Exam format details: As soon as you achieve a passing or failing score, your exam will end. This means that you may not have to answer all 60 questions.
Time allotted: Up to 90 Minutes
Time allotment details: Although you have the full 90 minutes if you need it, your exam attempt will end automatically as soon as a passing or failing score is achieved. Exam pass/fail results are determined only after you've answered enough correct or incorrect questions.
Passing score: 66%
Exam registration fee: USD $100
Retake policy: If you used an exam voucher to complete your first exam attempt, you are not eligible for free or discounted exam retake. Please review our exam retake policy for more information.
Exam delivery method: Online proctored
Expiration: Access to the exam will expire six months from the date of purchase
Prerequisites: You will be required to complete the Slack Certified Consultant Prep Course before you will be able to sit for the exam.
Exam languages available: English
Exam outline
We highly recommend that you review the exam section weightings and topics below to help increase your odds of success.
+ Delivery and Migration (17%)
- Understand Slack delivery best practices.
- Define roles and responsibilities between Slack, Partner, and client on an engagement.
- Understand the end to end migration process and gain ability to lead client migrations.
- Plan and complete pre-migration activities (scheduling, user clean up, comms, etc.).
- Execute a migration (migration status, migration issues, coordination with the client and Slack).
+ Discovery (10%)
- Articulate the value of Slack.
- Research background information on the client's organization and the ways they are currently working.
- Ask thoughtful questions about existing Slack experience and future goals.
- Finalize vision statement and success metrics for engaging Slack Services.
- Ask thoughtful questions about existing Slack security and policies as well as desired future state.
+ Grid Design (15%)
- Leverage discovery outputs to inform initial grid design recommendations.
- Understand grid design best practices
- Design and articulate feasible grid design options for your client.
- Support grid design final sign-off.
+ Policies and Settings (22%)
- Enable org and workspaces stakeholders to align and agree on settings.
- Understand the administrative roles within Slack and their permissions for Slack settings.
- Enable Org and Workspace Owners to use analytics dashboard.
- Provide guidance and requisite setup of identity management settings in Slack.
- Guide clients through key org level security settings.
- Understand Slack compliance capabilities.
- Recommend launch configuration for clients' channel management settings.
- Explain Slack Connect configuration settings for your client's needs.
- Provide guidance on app approval and the recommended settings.
+ Channel Strategy (10%)
- Articulate channel basics and best practices.
- Educate client on the purpose and importance of a channel naming convention.
- Introduce Slack use cases to client.
- Educate client on Slack workflows (onboarding workflow, stand up workflow).
+ Governance Structure (Owner and Admin Roles) (8%)
- Identify the governance team and help assign roles.
- Facilitate admin support model discussions (for example: request/help/approvals process flows).
- Based on a client scenario, identify and advise on critical admin processes and workflows that can be migrated to Slack.
+ Learning and Enablement (18%)
- Provide an overview of the Slack experiential learning approach.
- Design a tailored curriculum and create a learning plan for the client's admins.
- Design a tailored curriculum and create a learning plan for client's users.
- Create learning materials to support Slack learning curriculum.
- Prepare an experiential learning environment for live formats.
- Facilitate and execute Slack learning curriculum.
- Troubleshoot common Slack issues for users.
- Recommend a Slack rollout communication plan and enable the client to execute the plan.
Exam candidate code of conduct
- You will be required to present a form of government-issued photo identification (ID) prior to beginning the exam.
- Your photo ID must not be expired, and the name on the ID must match the name you used to register for the exam.
- Review the exam guide and prep course materials, but please put them away before beginning the exam.
- Complete any necessary system checks before taking your exam online.
- Make sure you have a reliable device with a webcam, microphone, and strong internet connection.
- Schedule your exam at least 1 week in advance if possible. At a minimum, exams should be scheduled more than 24 hours in advance to avoid paying a fee.
- Please be sure you have read and can comply with all of the technical requirements of the exam, as specified on Examity’s test-taker FAQs page.
Candidate agreement
By enrolling in this exam, you acknowledge and agree to the following. Failure to abide by these examination rules will result in your exam attempt being flagged for review.
Participants in a Slack certification exam should:
- Place your mobile phone on silent and store it out of reach along with your other personal items before checking in for your exam. You may use your phone only if you need customer support and you’re unable to receive support via the chat feature.
- Remain in camera view during the exam
- Understand that some product and/or content updates can occur during the time you prepare for an exam. We update our exam content biannually; please check back at slackcertified.com for any updates we may have made to the product and/or content.
Participants in the Slack Certified Program are prohibited from:
- Using or accessing any personal items while taking an exam, including mobile phones, tablets, other electronic devices, writing utensils, paper or preparation notes. The certification exam is completely closed-book and closed-notes.
- Leaving the camera view or having another person enter the camera view during the exam
- Sharing or discussing exam questions with anyone before, during or after taking the exam
- Taking screenshots or pictures from your mobile phone and/or taking notes of exam content
- Using screen recordings or other types of camera recordings (built-in or external)
- Taking the exam on behalf of someone else or vice versa
Consequences for violating the Program Agreement:
If we have reason to believe that you’re involved in exam misconduct or any other testing irregularity that could compromise the integrity of the exam, your exam may be terminated. You may also have your exam results and/or certification status revoked.
Participant agreement
By registering for a test or participating in any of our programs, you are indicating that you agree with the terms and conditions outlined in our Participant Agreement and Customer Agreement.
Exam retake policy
- Partners who receive an exam voucher are not eligible for free or discounted exam retakes. Additional exam attempts are available to partners at our standard exam pricing. Note: Customers who do not pass the exam on the first attempt are eligible for one exam retake at no additional cost.
- If you fail your first exam attempt, you must wait 24 hours before registering for a second attempt.
- If you fail your second attempt, you must wait 14 days before registering for a third attempt.
- If you fail your third attempt (or any subsequent attempt), you must wait 28 days before registering for the exam again.
- You will have three months to retake the exam once you have been re-enrolled.
Retake exemptions
If you experienced any of the following issues during your exam, please reach out to the Examity team to reschedule your exam:
- Technical issues
- Internet connectivity issues
- Hardware or software issues
Exam reschedule policy
- If you need to cancel or reschedule your exam, make sure to make changes 24 hours before your scheduled exam to avoid paying late fees.
- If you cancel or reschedule your exam within 24 hours of your exam, you will be responsible for any late fees.
Cancellation refund policy
- If you need to cancel your exam, make sure to do so within two or more business days from your scheduled exam to receive a full refund.
- If you paid for your exam but did not schedule your exam and would like to request a refund within your exam period, please contact us to receive a full refund.
Maintain your certification
To maintain your certification, you can recertify up to six months before your certification expires. Certifications are valid for 24 months from the date you pass your exam and achieve your certification. You can locate your certification expiration date on your certificate of completion.
Disputes
If you disagree with an action taken against you for actual or suspected exam policy violations, you have thirty (30) days to direct an appeal to Examity’s customer support team at 855-EXAMITY (855-392-6489) or support@examity.com, who will review your case and make a final decision.
Learn more about the updates to the Consultant exam in this FAQ.