Slack Certified Admin Exam

Slack Certified Admin Exam

Our secure online exam lets you prove your skills, enhance your resume and optimize your Slack administration aptitude

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Exam Guide

View this registration guide for step-by-step instructions on how to register, schedule or modify your exam appointment. 
 

Overview

We are excited you are interested in becoming a Slack Certified Admin! 

The Slack Certified Admin exam is designed to verify the skills and knowledge you have acquired to create an effective experience for your team as a Slack administrator. We recommend that you review all of the contents within this page to make sure you feel ready to take the exam. 

By getting certified, you’ll be able to show the world that you have knowledge of Slack’s features ​and​ how to use them to build a simpler, more pleasant and more productive experience for your team.

Qualifications

To be a Slack Certified Admin, you must demonstrate the knowledge and skills necessary to implement, configure and manage Slack. You should be comfortable recommending policies, settings, features and thought leadership for use cases on all paid Slack plans, including Standard, Plus and Enterprise Grid.  We recommend that you have at least six to twelve months of real-world experience as a Slack admin as well as experience working in the admin console.

This program is designed to build skills and verify proficiency for Slack admins. We recommend that you already have a moderate level of familiarity with:

  • Admin roles
  • Slack architecture
  • User provisioning
  • Settings and policies
  • Channel structure
  • App approval processes
  • Data security
  • Process design
  • How to drive adoption for your team

For those with less experience, or for anyone who wants to build these skills in preparation for the exam, we recommend you take the Slack Certified Admin Prep Course. This course will help you gain the skills needed to pass the exam.


About the exam

Our online proctored certification exams provide candidates with the opportunity to demonstrate their knowledge and expertise as a Slack admin

Exam format: Up to 60 multiple choice/multiple-select questions
Exam format details: As soon as you achieve a passing or failing score, your exam will end. This means that you may not have to answer all 60 questions. 
Time allotted: Up to 90 Minutes
Time allotment details: Although you have the full 90 minutes if you need it, your exam attempt will end automatically as soon as a passing or failing score is achieved. Exam pass/fail results are determined only after you've answered enough correct or incorrect questions. 
Passing score: 64%
Exam registration fee: USD $150
Retake policy: Customers will receive one additional exam retake at no additional cost if they need it. (Note: Partners who receive an exam voucher are not eligible for free or discounted exam retakes). Review our exam retake policy below for more information.  
Exam delivery method: Online proctored
Expiration: Access to the exam will expire six months from the date of purchase
Prerequisites: While there are no prerequisites, we recommend that you take the Slack Certified Admin Prep Course to prepare for the exam
Exam languages available: English

 
Exam outline

We highly recommend that you review the section weightings and exam topics to focus your studying and increase your odds of success.  
 
+ Fundamentals (9%)
  • Summarize the key privileges and responsibilities of each Slack user role.
  • Identify the unique features of each Slack paid plan.
  • Identify the common responsibilities of Slack admin and owner roles.
  • Identify workspace and org-level settings and dashboards.
+ Workspace administration (9%)
  • Determine when to create a workspace to meet the needs of an organization.
  • Manage the workspace creation and approval process.
  • Choose a workspace visibility setting that meets the needs of members and/or an organization.
  • Prepare an Enterprise Grid design that meets the needs of the members and organization.
  • Recommend how to consolidate workspaces.
+ Channel and user group administration (28%)
  • Set up and administer Slack channels.
  • Recommend when to use a channel, a direct message (DM) or a group direct message.
  • Recommend when to use a public or private channel.
  • Recommend when to use multi-workspace channels.
  • Administer channel posting permissions.
  • Given a business case, recommend when to share a channel with an outside organization.
  • Demonstrate how to manage connections, channels and direct messages (DMs) with outside organizations.
  • Establish channel-naming guidelines and set recommended prefixes to meet the needs of an organization.
  • Administer policies to manage the status or state of channels (for example: delete, archive, convert).
  • Recognize when to use and how to set up Slack user groups.
+ User lifecycle management (14%)
  • Implement the best authentication option based on the Slack plan and an organization's requirements.
  • Recommend a process for new account creation for different use cases.
  • Recommend when to use SCIM (system for cross-domain identity management) versus JIT (just-in-time) to provision users.
  • Recommend a process for getting new users into the right workspace(s) and channels.
  • Demonstrate the two ways full member accounts can be deactivated (manual deactivation versus SCIM deprovisioning).
  • Create a guest user request and approval process.
+ App administration (10%)
  • Summarize the value of interoperability for decision makers and end users.
  • Use Workflow Builder to automate routine tasks and manual business processes.
  • Understand the App installation process.
  • Set up and manage an app-approval process.
+ Security (15%)
  • Identify Slack product security features and settings to meet an organization's security needs.
  • Describe how Slack prioritizes security governance, risk management and compliance and identify examples of each.
  • Describe product features that manage access and mobile devices to meet specific business needs.
  • Recommend product features that protect and manage sensitive data to meet specific business needs.
  • Recommend product features that govern information to meet specific business needs.
  • Recommend when to audit user activity in Slack.
+ Enabling Slack success (15%)
  • Develop a vision and identify goals for Slack at an organization.
  • Use the analytics dashboard to track Slack usage.
  • Make recommendations based on analytics data (for example: channel archival, work with Slack Champions, publish a Slack etiquette guide).
  • Build a Slack team to maintain a workspace or org based on best practices.
  • Enable admins to promote Slack as the Digital HQ for their organization.
  • Promote ongoing member enablement and engagement with specific programs and resources.

Resources

In addition to the readings, exercises, and practice questions available within our prep courses, we also encourage you to take advantage of the many resources available on the Slack website, including: 


 
Prepare for the exam
  • You will be required to present a form of government-issued photo identification (ID) prior to beginning the exam.
    • Your photo ID must not be expired, and the name on the ID must match the name you used to register for the exam. 
  • Review the exam guide and prep course materials, but please put them away before beginning the exam.
  • Complete any necessary system checks before taking your exam online.
  • Make sure you have a reliable device with a webcam, microphone, and strong internet connection.
  • Schedule your exam at least 1 week in advance if possible. At a minimum, exams should be scheduled more than 24 hours in advance to avoid paying a fee.
  • Please be sure you have read and can comply with all of the technical requirements of the exam, as specified on Examity’s test-taker FAQs page.

Candidate agreement

By enrolling in this exam, you acknowledge and agree to the following. Failure to abide by these examination rules will result in your exam attempt being flagged for review. 

Participants in a Slack certification exam should:

  • Place your mobile phone on silent and store it out of reach along with your other personal items before checking in for your exam. You may use your phone only if you need customer support and you’re unable to receive support via the chat feature.
  • Remain in camera view during the exam
  • Understand that some product and/or content updates can occur during the time you prepare for an exam. We update our exam content biannually; please check back at slackcertified.com for any updates we may have made to the product and/or content.

Participants in the Slack Certified Program are prohibited from:

  • Using or accessing any personal items while taking an exam, including mobile phones, tablets, other electronic devices, writing utensils, paper or preparation notes. The certification exam is completely closed-book and closed-notes.  
  • Leaving the camera view or having another person enter the camera view during the exam 
  • Sharing or discussing exam questions with anyone before, during or after taking the exam
  • Taking screenshots or pictures from your mobile phone and/or taking notes of exam content
  • Using screen recordings or other types of camera recordings (built-in or external)
  • Taking the exam on behalf of someone else or vice versa

Consequences for violating the Program Agreement:

If we have reason to believe that you’re involved in exam misconduct or any other testing irregularity that could compromise the integrity of the exam, your exam may be terminated. You may also have your exam results and/or certification status revoked.

Participant agreement

By registering for a test or participating in any of our programs, you are indicating that you agree with the terms and conditions outlined in our Participant Agreement and Customer Agreement.


Exam retake policy

  • Customers who do not pass the exam on the first attempt are eligible for one exam retake at no additional cost. The cost for additional exam attempts beyond the one free retake exam is 50% of our standard exam pricing. Note: Partners who receive an exam voucher are not eligible for free or discounted exam retakes.
  • If you fail your first exam attempt, you must wait 24 hours before registering for a second attempt.
  • If you fail your second attempt, you must wait 14 days before registering for a third attempt.
  • If you fail your third attempt (or any subsequent attempt), you must wait 28 days before registering for the exam again. 
  • You will have three months to retake the exam once you have been re-enrolled. 

Retake exemptions

If you experienced any of the following issues during your exam, please reach out to the Examity team to reschedule your exam: 

  • Technical issues 
  • Internet connectivity issues
  • Hardware or software issues

Exam reschedule policy

  • If you need to cancel or reschedule your exam, make sure to make changes 24 hours before your scheduled exam to avoid paying late fees. 
  • If you cancel or reschedule your exam within 24 hours of your exam, you will be responsible for any late fees. 

Cancellation refund policy

  • If you need to cancel your exam, make sure to do so within two or more business days from your scheduled exam to receive a full refund.
  • If you paid for your exam but did not schedule your exam and would like to request a refund within your exam period, please contact us to receive a full refund.

Maintain your certification 

To maintain your Slack certification(s), you must successfully complete the maintenance module specific to your credential. Slack certifications are valid for 24 months from the date you passed the exam. After 12 months, you will be required to complete one maintenance module per year to maintain certification status. It is your responsibility to keep track of the status of your certifications, and to complete any maintenance prior to the expiration date. Learn more about how to maintain your Slack certifications here


Disputes

If you disagree with an action taken against you for actual or suspected exam policy violations, you have thirty (30) days to direct an appeal to Examity’s customer support team at 855-EXAMITY (855-392-6489) or support@examity.com, who will review your case and make a final decision. 

 

Curriculum

  • Exam Overview
  • Slack Certified Admin Exam

Exam Guide

View this registration guide for step-by-step instructions on how to register, schedule or modify your exam appointment. 
 

Overview

We are excited you are interested in becoming a Slack Certified Admin! 

The Slack Certified Admin exam is designed to verify the skills and knowledge you have acquired to create an effective experience for your team as a Slack administrator. We recommend that you review all of the contents within this page to make sure you feel ready to take the exam. 

By getting certified, you’ll be able to show the world that you have knowledge of Slack’s features ​and​ how to use them to build a simpler, more pleasant and more productive experience for your team.

Qualifications

To be a Slack Certified Admin, you must demonstrate the knowledge and skills necessary to implement, configure and manage Slack. You should be comfortable recommending policies, settings, features and thought leadership for use cases on all paid Slack plans, including Standard, Plus and Enterprise Grid.  We recommend that you have at least six to twelve months of real-world experience as a Slack admin as well as experience working in the admin console.

This program is designed to build skills and verify proficiency for Slack admins. We recommend that you already have a moderate level of familiarity with:

  • Admin roles
  • Slack architecture
  • User provisioning
  • Settings and policies
  • Channel structure
  • App approval processes
  • Data security
  • Process design
  • How to drive adoption for your team

For those with less experience, or for anyone who wants to build these skills in preparation for the exam, we recommend you take the Slack Certified Admin Prep Course. This course will help you gain the skills needed to pass the exam.


About the exam

Our online proctored certification exams provide candidates with the opportunity to demonstrate their knowledge and expertise as a Slack admin

Exam format: Up to 60 multiple choice/multiple-select questions
Exam format details: As soon as you achieve a passing or failing score, your exam will end. This means that you may not have to answer all 60 questions. 
Time allotted: Up to 90 Minutes
Time allotment details: Although you have the full 90 minutes if you need it, your exam attempt will end automatically as soon as a passing or failing score is achieved. Exam pass/fail results are determined only after you've answered enough correct or incorrect questions. 
Passing score: 64%
Exam registration fee: USD $150
Retake policy: Customers will receive one additional exam retake at no additional cost if they need it. (Note: Partners who receive an exam voucher are not eligible for free or discounted exam retakes). Review our exam retake policy below for more information.  
Exam delivery method: Online proctored
Expiration: Access to the exam will expire six months from the date of purchase
Prerequisites: While there are no prerequisites, we recommend that you take the Slack Certified Admin Prep Course to prepare for the exam
Exam languages available: English

 
Exam outline

We highly recommend that you review the section weightings and exam topics to focus your studying and increase your odds of success.  
 
+ Fundamentals (9%)
  • Summarize the key privileges and responsibilities of each Slack user role.
  • Identify the unique features of each Slack paid plan.
  • Identify the common responsibilities of Slack admin and owner roles.
  • Identify workspace and org-level settings and dashboards.
+ Workspace administration (9%)
  • Determine when to create a workspace to meet the needs of an organization.
  • Manage the workspace creation and approval process.
  • Choose a workspace visibility setting that meets the needs of members and/or an organization.
  • Prepare an Enterprise Grid design that meets the needs of the members and organization.
  • Recommend how to consolidate workspaces.
+ Channel and user group administration (28%)
  • Set up and administer Slack channels.
  • Recommend when to use a channel, a direct message (DM) or a group direct message.
  • Recommend when to use a public or private channel.
  • Recommend when to use multi-workspace channels.
  • Administer channel posting permissions.
  • Given a business case, recommend when to share a channel with an outside organization.
  • Demonstrate how to manage connections, channels and direct messages (DMs) with outside organizations.
  • Establish channel-naming guidelines and set recommended prefixes to meet the needs of an organization.
  • Administer policies to manage the status or state of channels (for example: delete, archive, convert).
  • Recognize when to use and how to set up Slack user groups.
+ User lifecycle management (14%)
  • Implement the best authentication option based on the Slack plan and an organization's requirements.
  • Recommend a process for new account creation for different use cases.
  • Recommend when to use SCIM (system for cross-domain identity management) versus JIT (just-in-time) to provision users.
  • Recommend a process for getting new users into the right workspace(s) and channels.
  • Demonstrate the two ways full member accounts can be deactivated (manual deactivation versus SCIM deprovisioning).
  • Create a guest user request and approval process.
+ App administration (10%)
  • Summarize the value of interoperability for decision makers and end users.
  • Use Workflow Builder to automate routine tasks and manual business processes.
  • Understand the App installation process.
  • Set up and manage an app-approval process.
+ Security (15%)
  • Identify Slack product security features and settings to meet an organization's security needs.
  • Describe how Slack prioritizes security governance, risk management and compliance and identify examples of each.
  • Describe product features that manage access and mobile devices to meet specific business needs.
  • Recommend product features that protect and manage sensitive data to meet specific business needs.
  • Recommend product features that govern information to meet specific business needs.
  • Recommend when to audit user activity in Slack.
+ Enabling Slack success (15%)
  • Develop a vision and identify goals for Slack at an organization.
  • Use the analytics dashboard to track Slack usage.
  • Make recommendations based on analytics data (for example: channel archival, work with Slack Champions, publish a Slack etiquette guide).
  • Build a Slack team to maintain a workspace or org based on best practices.
  • Enable admins to promote Slack as the Digital HQ for their organization.
  • Promote ongoing member enablement and engagement with specific programs and resources.

Resources

In addition to the readings, exercises, and practice questions available within our prep courses, we also encourage you to take advantage of the many resources available on the Slack website, including: 


 
Prepare for the exam
  • You will be required to present a form of government-issued photo identification (ID) prior to beginning the exam.
    • Your photo ID must not be expired, and the name on the ID must match the name you used to register for the exam. 
  • Review the exam guide and prep course materials, but please put them away before beginning the exam.
  • Complete any necessary system checks before taking your exam online.
  • Make sure you have a reliable device with a webcam, microphone, and strong internet connection.
  • Schedule your exam at least 1 week in advance if possible. At a minimum, exams should be scheduled more than 24 hours in advance to avoid paying a fee.
  • Please be sure you have read and can comply with all of the technical requirements of the exam, as specified on Examity’s test-taker FAQs page.

Candidate agreement

By enrolling in this exam, you acknowledge and agree to the following. Failure to abide by these examination rules will result in your exam attempt being flagged for review. 

Participants in a Slack certification exam should:

  • Place your mobile phone on silent and store it out of reach along with your other personal items before checking in for your exam. You may use your phone only if you need customer support and you’re unable to receive support via the chat feature.
  • Remain in camera view during the exam
  • Understand that some product and/or content updates can occur during the time you prepare for an exam. We update our exam content biannually; please check back at slackcertified.com for any updates we may have made to the product and/or content.

Participants in the Slack Certified Program are prohibited from:

  • Using or accessing any personal items while taking an exam, including mobile phones, tablets, other electronic devices, writing utensils, paper or preparation notes. The certification exam is completely closed-book and closed-notes.  
  • Leaving the camera view or having another person enter the camera view during the exam 
  • Sharing or discussing exam questions with anyone before, during or after taking the exam
  • Taking screenshots or pictures from your mobile phone and/or taking notes of exam content
  • Using screen recordings or other types of camera recordings (built-in or external)
  • Taking the exam on behalf of someone else or vice versa

Consequences for violating the Program Agreement:

If we have reason to believe that you’re involved in exam misconduct or any other testing irregularity that could compromise the integrity of the exam, your exam may be terminated. You may also have your exam results and/or certification status revoked.

Participant agreement

By registering for a test or participating in any of our programs, you are indicating that you agree with the terms and conditions outlined in our Participant Agreement and Customer Agreement.


Exam retake policy

  • Customers who do not pass the exam on the first attempt are eligible for one exam retake at no additional cost. The cost for additional exam attempts beyond the one free retake exam is 50% of our standard exam pricing. Note: Partners who receive an exam voucher are not eligible for free or discounted exam retakes.
  • If you fail your first exam attempt, you must wait 24 hours before registering for a second attempt.
  • If you fail your second attempt, you must wait 14 days before registering for a third attempt.
  • If you fail your third attempt (or any subsequent attempt), you must wait 28 days before registering for the exam again. 
  • You will have three months to retake the exam once you have been re-enrolled. 

Retake exemptions

If you experienced any of the following issues during your exam, please reach out to the Examity team to reschedule your exam: 

  • Technical issues 
  • Internet connectivity issues
  • Hardware or software issues

Exam reschedule policy

  • If you need to cancel or reschedule your exam, make sure to make changes 24 hours before your scheduled exam to avoid paying late fees. 
  • If you cancel or reschedule your exam within 24 hours of your exam, you will be responsible for any late fees. 

Cancellation refund policy

  • If you need to cancel your exam, make sure to do so within two or more business days from your scheduled exam to receive a full refund.
  • If you paid for your exam but did not schedule your exam and would like to request a refund within your exam period, please contact us to receive a full refund.

Maintain your certification 

To maintain your Slack certification(s), you must successfully complete the maintenance module specific to your credential. Slack certifications are valid for 24 months from the date you passed the exam. After 12 months, you will be required to complete one maintenance module per year to maintain certification status. It is your responsibility to keep track of the status of your certifications, and to complete any maintenance prior to the expiration date. Learn more about how to maintain your Slack certifications here


Disputes

If you disagree with an action taken against you for actual or suspected exam policy violations, you have thirty (30) days to direct an appeal to Examity’s customer support team at 855-EXAMITY (855-392-6489) or support@examity.com, who will review your case and make a final decision. 

 

Curriculum

  • Exam Overview
  • Slack Certified Admin Exam