Slack Certified Admin Course + Exam

Slack Certified Admin Course + Exam

Our interactive online prep course, detailed exam guide and access to the Certified Admin exam — all in one place

If you have experience with Slack’s admin capabilities and what it takes to create an effective experience for your team, then becoming a ​Slack Certified Admin​ will let you put your skills to the test and share your credentials. 

By getting certified, you’ll be able to show the world that you have knowledge of Slack’s features ​and​ how to use them to build a simpler, more pleasant and more productive experience for your team.

About the prep course
About the exam
Prep Course format: Self-paced online
Prep Course fee: USD $150 (included in $300 bundle)
Expiration date: Access to the Slack Certified Admin Prep Course will expire six months from date of purchase.
Prerequisites: While there are no prerequisites, we recommend that you have at least six to twelve months of real-world experience as a Slack Org Admin or Owner on Plus or Enterprise Grid plans.
Language: English
Exam format: 60 Multiple Choice questions
Exam fee: USD $150 (included in $300 bundle)
Time allotted: 90 Minutes
Passing score: 65%
Exam delivery method: Online proctored 
Prerequisites: While there are no prerequisites, we recommend that you take the Slack Certified Admin Prep Course to prepare for the exam.
Language: English
 

+ Exam outline

This outline provides a list of topics that will be covered on the exam. In addition to taking the Slack Certified Admin Prep Course, we recommend that you review this list of topics and make sure that you’re comfortable with these skills before you attempt the exam.

Workshop 1: Fundamentals (13%) 
1.1 List and explain the key differences between all nine Slack user roles.
1.2 Identify the Slack plan that best solves for common business needs.
1.3 Describe the common administrative responsibilities of a Slack admin.
1.4 Explain the benefits of an admin request channel.
1.5 Identify which settings are managed from the workspace and org-wide admin dashboards.
Workshop 2: Workspace administration (13%)
2.1 Determine when you should create a workspace or a channel to meet the needs of your organization.
2.2 Explain the workspace creation request process.
2.3 Recall the four settings for workspace visibility, as well as the use case for each.
2.4 List the benefits of claiming relevant domains for your Enterprise Grid org.
2.5 Identify key considerations for designing a Grid structure to meet company needs and also create the best experience for all users.
2.6 Explain key considerations and consequences of workspace consolidation for both an admin and members.
Workshop 3: Channel and user group administration (19%)
3.1 Recommend when users should use a channel versus a DM (direct message) or group DM.
3.2 Define and explain the use case for different types of channels in Slack.
3.3 Describe common use cases for @channel, @here and @everyone.
3.4 Describe the importance of channel naming guidelines and how to implement these at your organization.
3.5 Recommend when to delete versus archive a channel.
3.6 Explain the benefits and use cases of Slack user groups.
Workshop 4: User lifecycle management (14%)
4.1 Recommend the best authentication process to meet your organization's needs.
4.2 Identify the benefits and drawbacks of the different methods available to create user accounts.
4.3 Provision users with the Slack desktop app.
4.4 Explain the different methods of deactivating user accounts.
4.5 Create a guest user request and approval process.
Workshop 5: App administration (14%)
5.1 Determine how to help business units identify workflows they can optimize using Slack.
5.2 Describe the benefits of connecting the productivity tools your company uses every day with Slack.
5.3 Recommend when to install an app from the Slack App Directory or build a custom app to meet needs.
5.4 Determine if an app meets your organization’s needs and security policies.
5.5 Set up and manage an app-approval process.
5.6 Design code-free solutions to common workflows.
Workshop 6: Security (9%)
6.1 Explain how Slack prioritizes security governance, risk management and compliance.
6.2 Recommend product features that manage access and mobile devices to meet specific business needs.
6.3 Recommend product features that protect and manage data to meet specific business needs.
6.4 Recommend product features that govern information to meet specific business needs.
Workshop 7: Solving for success (18%)
7.1 Use the Slack analytics dashboard to track metrics for success and make informed decisions.
7.2 Identify cross-functional relationships and resources that can help you execute on your organization's vision for Slack.
7.3 Model behaviors in Slack that help your members stay organized, focused and engaged in channel-based communication.
7.4 Describe what settings or policy changes will increase transparency and collaboration on Slack. ⠀⠀
7.5 Identify appropriate resources to enable your members in Slack product skills. ⠀⠀
7.6 Build a champion network to help lead teammates in using Slack effectively.

If there are certain areas you don’t feel comfortable with, you can also learn more with Slack resources, including: 

+ Tips to prepare for the exam

Keep these tips in mind as you get ready for exam day:

  • You will be required to present a form of government-issued photo identification (“ID”) prior to beginning the exam. This ID must not be expired, and the name on the ID must match the name you used to sign up for the exam.
  • Review the exam guide and prep course materials, but please put them away before beginning the exam.
  • Complete any necessary system checks before taking your exam online.⠀⠀⠀⠀
  • Make sure you have a reliable device with a webcam, microphone, and strong internet connection.
  • Schedule your exam at least 1 week in advance if possible. At a minimum, exams should be scheduled more than 24 hours in advance to avoid paying a fee.

When your exam day arrives, make sure to:

  • Be well-rested and eat a meal or snack, but don’t have food around you during the exam.
  • Give yourself enough time to check into your exam. We encourage test-takers to arrive 15 minutes prior to the start of your exam. This will provide ample time for you to connect with the proctor and troubleshoot any technical issues that may occur.

Note: The time it takes you to connect to your proctor and complete the verification process does not count towards your exam duration of 90 minutes. However, please allocate an additional 15 minute period when choosing your exam time.

  • Have your ID with you. You will be asked to show to proctor your ID or take a picture of your ID. Our testing partner, Examity, will confirm your ID is accurate.

Note:  If your pictures do not pass review, the proctor will help you troubleshoot, or you may be instructed to reschedule your exam to another day.⠀⠀

  • Take your time to read exam questions carefully and good luck!

+ Candidate agreement

By enrolling in this exam, you acknowledge and agree to the following:

Your exam may be flagged for review if:

  • You use or access any personal items while taking an exam, including mobile phones, tablets, other electronic devices, writing utensils, paper or preparation notes
  • A third party enters the camera view
  • You move out of the camera view during the exam⠀⠀
  • You may not share or discuss exam questions with anyone before, during or after taking the exam.
  • Taking screenshots or pictures from your mobile phone and/or taking notes of exam content is prohibited and may result in disqualification.
  • You will not take the exam for another person, nor will you let another person take the exam for you.
  • If we have reason to believe that you’re involved in exam misconduct or any other testing irregularity that could compromise the integrity of the exam, your exam may be terminated. You may also have your exam results and/or certification status revoked.
  • You understand that some product and/or content updates can occur during the time you sit for an exam, and we will update our exam content biannually.  Please check back at slackcertified.com for any updates we may have made to the product and/or content.

We also ask that you:

  • Don’t cheat. This is a closed-book exam. If we discover that you’re using any external resources on the exam, whether they’re printed, electronic, or human, your certification can be revoked.⠀⠀
  • Don’t share exam content or prep materials. We randomize the questions and the order that they appear. To remain in good standing and keep your certification valid, please do not copy or share any of the exam content or prep materials you see. Those are for your eyes only.
  • Silence your mobile phone. Make sure that your mobile phone is placed on silent and stored out of reach along with your other personal items. You may use your phone only if you need customer support and you’re unable to receive support via the chat feature.⠀⠀⠀⠀
  • Find a quiet, private space. Make sure you are in a quiet, private location where you will not be disturbed. 
  • Clear your workspace. Make sure you have cleared your work area of all personal items. No drinks or scrap paper. You may not wear hoodies, jackets, or hats. You are responsible for sitting in an acceptable testing environment.

Note: If you take the exam at your place of work, please book a conference room or an equivalent private space. Do NOT take the exam in a cubicle or your exam may be interrupted by the proctor.

  • Adhere to monitoring requirements. Your webcam, speakers and microphone must remain on throughout the exam. You may not speak to anyone during the exam. If you are having any issues, you may speak to the proctor.

Disputes

  • If you disagree with an action taken against you for actual or suspected exam policy violations, you have thirty (30) days to direct an appeal to Examity’s customer support team at 855-EXAMITY (855-392-6489) or support@examity.com, who will review your case and make a final decision. 

 

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