Review the list topics below to find answers to your questions

+ Why get Slack Certified?

By getting Slack Certified, you may gain recognition, competitive advantage and leadership in the Slack community. The Slack Certified program is built for admins, developers, consultants, product owners and anyone else who builds their career or business on top of Slack-related skills. Once you get certified, you’ll be able to promote your digital credentials on social media websites and share your skills with the world

+ Can I purchase on behalf of someone else?

Yes, you can certainly purchase a single prep course and exam on behalf of someone else. Please follow the steps below: 

  • Log into https://www.slackcertified.com
  • Select the prep course and exam you'd like to purchase.
  • Select one or more seats when purchasing the prep course or exam.
    • Note: The price will be automatically updated to reflect the price of the total for all of the seats selected.
  • Proceed to checkout. Once a payment has been submitted, you will be redirected to the Bulk Purchase Page.
  • From the Bulk Purchase page, you'll have the ability to copy the link to share the prep course or exam with other users or select to register yourself using the Register Button.
    • Note: Once the purchaser navigates away from the Share It screen, you will no longer be able to generate the Share It URL.

+ Can I purchase in bulk?

Yes, you can certainly purchase more than one prep course or exam. Please follow the steps for bulk purchases below: 

  1. You must first sign up for a slackcertified.com account.
    • Note: This is different from your normal Slack account.
  2. Select the number (quantity) of prep courses and or exams you'd like to purchase.
    • Note: Bulk purchases do not apply to our bundle packages. There is also a quantity limit of ten per purchase transaction. 
  3. Complete the purchase process.
  4. Upon completion of purchase, a shareable link will appear. This link can be used a certain number of times (equal to the number of items you purchased).
    • Note: If you do not want everyone to use the same link, you may want to purchase the prep courses and exams individually, which will tie each course to a specific registration URL. Please refer to the "Can I purchase on behalf of someone else?" FAQ steps above.

+ How can I prepare for my exams?

To prepare for your exam, we recommend participants complete the Slack Certified Admin Prep Course or Slack Certified Developer Prep Course to prepare for the corresponding exam. That said, it's not mandatory to complete the course before taking the exam.

+ How long does it take to study for the exams?

The amount of time it takes to prepare for the exams will vary based on your level of experience. We usually recommend setting aside 10-15 hours for the prep courses, including the practice activities. If you're new to the role you're studying for, expect to take a longer amount of time with the prep courses. If you're already deeply experienced, you may use the prep materials to review and see what areas you might not know as much about.

+ How do I register for the exam and access Examity?

    1. Log into https://www.slackcertified.com
    2. Select the Slack Certified Admin or Slack Certified Developer tile (depending on which exam you're taking).
    3. Select the Slack Certified Admin Exam or Slack Certified Developer Exam tile (again, depending on which exam you're taking).
    4. Select the Get Started button.
    5. Make sure to read the instructions on the Exam Overview.
    6. Make sure you have downloaded GoToMeeting and select the Next button (located at the bottom of the screen).
    7. Select Proceed to Exam Provider button.
    8. You will now be taken into Examity to create an Examity profile and proceed to schedule or begin your exam.

+ How do I create or complete my Examity profile? 

    1. Click the link to log into your Slack Examity profile: https://prod.examity.com/Slack
    2. Select the My Profile icon on the Examity dashboard.
      Next, you can create your profile in four simple steps:
    3. Choose your time zone
      • Note: your time zone must reflect thelocation in which you plan on testing
    4. Upload a picture of your ID.
      • Note: for verification purposes, you will need to bring this ID with you every time you take the exam
    5. Select Edit and answer three unique security questions and select save to complete
    6. Enter your biometric keystroke signature
      For more information on how to use Examity, see our Examity Registration Guide.

+ When will my access to the prep course and exam expire?

You must complete the exam within six months of your purchase of the prep course. After six months, you will no longer have access to the prep course or exam. 

+ What languages are the prep courses and exams available in?

Our prep courses and exams are currently available in English and Japanese

+ Why am I getting "missing authentication cookie" error message?

If you're not able to view the course in Safari, please follow the steps outlined below: 
 
  1. Click Safari at the top of your screen.
  2. Click Preferences. 
  3. Click Privacy (blue circle icon with a hand in the center).
  4. Deselect the Prevent cross-site tracking box next to Website tracking.
Note: You should not see this error on Chrome and Firefox.
 

+ Is there a practice test that I can take?

Currently, we don’t offer a standalone practice test, but we recommend that you take the Slack Certified Admin Prep Course or Slack Certified Developer Prep Course, which are filled with practice questions and knowledge checks designed to prepare you for the respective exams.

+ How much time does it take to complete an exam?

The exam time is 90 minutes. If you require special accommodations, such as more time, please contact the Examity support team at 855-EXAMITY (855-392-6489) or support@examity.com for additional assistance with your exam.

+ What if I require special accommodations?

Examity is ADA compliant and can accommodate candidates that require screen readers, extra time, etc. Please make sure to contact the Examity support team at least 48 hours before your scheduled exam to request special accommodations at 855-EXAMITY (855-392-6489) or support@examity.com.

+ What is the cost of the exam and prep course?

Review the pricing chart below:

Program offerings

Includes

Standard price

Exam only

One online exam + one additional free exam retake if needed

$150

Online prep course + exam

Access to the online prep course (valid for six months)

Online exam + one additional free exam retake if needed

$300

Prep course only

Access to the online prep course (valid for six months)

$150

+ What payment methods are available?

You can use Visa, Mastercard and American Express debit or credit cards. For bulk purchases of $10,000 or more, please contact your Slack Account Executive or Customer Success Manager.

+ How are the exams administered?

Slack has partnered with Examity, an online proctoring solution, to give you the flexibility to take exams remotely using webcam and desktop recording features. Examity offers a secure exam solution that prevents cheating while preserving the integrity of our exams. Please review the Slack Certified Participant Agreement for more information.

Note: For a seamless exam experience, make sure to schedule your exam at least 24 hours in advance to avoid the additional fee associated with on-demand testing. Exams may not be rescheduled less than 24 hours in advance. 

+ When should I schedule my exams?

Exam scheduling is subject to availability. We recommend that you schedule your exam at least one week before you plan to take the exam.

+ How do I register for an exam?

You’ll be required to create a profile in Examity before you can register and schedule an exam. Click on the Examity Registration Guide to complete these steps. 

+ What if I need to reschedule or cancel my exam?

Rescheduling or canceling your exam must occur at least 24 hours before your scheduled appointment time to avoid paying additional fees. Exams may not be rescheduled less than 24 hours in advance. If you need to reschedule, please contact the Examity support team at 855-EXAMITY (855-392-6489) or support@examity.com for assistance as soon as possible.​

+ How do I retake the exam?

If you did not pass the exam on the first attempt, please take a look at the exam retake instructions outlined within the email you should have received with your exam results. 

+ Can I use a tablet or other device to view the prep course or take the exam?

Prep Course: Yes, you can access the prep course via a table or other device.

Exam: Unfortunately, no. Examity's online proctoring technology is not compatible with tablets and will not allow you to take the exam on a tablet or other devices. For more information on technical requirements, make sure to check your system readiness here.

+ How do I contact Examity customer service?

Please contact the Examity support team at 855-EXAMITY (855-392-6489) or support@examity.com for assistance.

+ When will I get my official exam results?

All exam results are provisional upon review by our online proctoring team to ensure compliance. Once your results have been validated, your final score details and digital credential instructions will be sent to you by email within three to five business days from slackcertified.com.

+ What if I did not receive an email with my certificate?

Follow the instructions below to view your credentialing details: 

  1. Log in to slackcertified.com
  2. Select the profile image icon located in the top right corner.
  3. Click the My Profile link.
  4. Click the View Certificate located under the Status column or click the Add to profile button that will provide you with the steps you need to promote your digital credentials on LinkedIn.

+ What score do I need to pass the exam?

You’ll have to achieve a score of 65% or higher to pass.

+ Where can I see my exam score?

Your exam score will appear on-screen at the time you complete the exam. Make sure to either email or print your exam Score Report BEFORE exiting your exam. All exams are provisional upon review by our online proctoring team to ensure compliance. Once your results have been validated, your final score details will be sent to you in an email within three to five business days from slackcertified.com.

Note: Please make sure to check your spam and junk folder if you don’t see an email in your inbox. 

If you still have not received an email with your exam results, you can view your results on your profile page at slackcertified.com.

+ When will my certification expire?

The certification validation period will be active for 18 months from the date that you certified. At the end of 18 months, the credential will expire on the recertification date. To maintain your certification, you will be required to successfully meet the recertification requirements, which may include retaking the most current version the exam and paying the applicable fee.

+ Can I take the exam again if I'm already certified?

You may recertify if you are within the recertification eligibility period, which starts six months prior to your certification expiration date. For most of our exams, this means 12 months after you first got certified. To check your certification expiration date, please do the following:

  1. Log in to slackcertified.com
  2. Select the profile image icon located in the top right corner.
  3. Click the My Profile link.
  4. Click the View Certificate located under the Status column and check the expiration date on the certificate.

 

 

Contact us

 
 
 
 
 
 
 
 
 
 
 
 
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